I love the lunch idea. I was taken with the idea of a role playing imorpv, but this makes it tie into so many opportunities. Like the building of culture, something that many believe is your only real competitive advantage. (I am leaning towards agreement on that one!)Plus, as I think you said, it is done in a non-threatening, non-selling environment. It can be fun, taking out the fear of making a mistake.Oooo, and imagine if marketing could sit in on it? I bet all sorts of marketing campaign ideas would arise. Or customer service techniques.What are your thoughts of marketing listening in on sales calls?

Stay inofrmaitve, San Diego, yeah boy!